Return & Exchange

Returns & Exchanges Policy for Zutilla

1. Return Eligibility We want you to be satisfied with your Zutilla juttis! If you are not completely happy with your purchase, you may return eligible items within [30] days of the delivery date. To qualify for a return, items must be:

  • Unworn and in their original condition.
  • Returned with all tags and packaging intact.

2. Non-Returnable Items The following items are non-returnable:

  • Custom-made or personalized products.
  • Sale items marked as final sale.

3. Returns and Exchanges Please note that we do not entertain returns or exchanges for items of the same amount. All exchanges must be for different styles, sizes, or colors.

4. Initiating a Return To initiate a return, please follow these steps:

  1. Contact our customer service at [your-email@zutilla.com] to request a return authorization.
  2. Include your order number and reason for the return in your email.
  3. Once your return is authorized, we will provide you with instructions for shipping the item back.

5. Shipping Costs for Returns Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return reaches us.

6. Refund Process Once we receive your returned item, we will inspect it and process your refund within [X business days]. Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

7. Damaged or Defective Items If you receive a damaged or defective item, please contact us within [7 days] of receiving the product. We will provide instructions for returning the item and ensure that you receive a replacement or refund.

8. Contact Us If you have any questions or need assistance regarding returns or exchanges, please reach out to us at:

  • Email: Zutilla7@gmail.com
  • Phone: +91 73572 49720

Frequently Asked Questions

Yes, Zutilla offer customization options for juttis, allowing you to choose colors, designs, and sizes according to your preferences.

Yes, traditionally crafted juttis are very comfortable for all-day wear, especially when they are made with high-quality materials and a soft inner lining. We prefers high-quality lining leather in our jutti to make it more comfortable.

Measure your foot length, refer to the size chart given on product page below product description , and choose a slightly tight fit as juttis stretch over time.

To care for your jutti, clean it regularly with a soft cloth, avoid water, store it in a cool, dry place, and If your jutti has a stubborn stain, just use a wet cloth with some soap to clean it, then use a dry cloth to wipe it off.

Juttis are a great example of handcrafted art, often made using traditional techniques. The process involves cutting the material, stitching, and adding decorative elements, which can include beads, sequins, and mirror work.